Simple Vape Co.

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Delivery & Returns

*CHRISTMAS SHIPPING DATES*

Last order dates & times for pre-christmas Delivery

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UK Standard - Tuesday 20th December 2016

UK Express - Wednesday 21st December 2016

Europe Standard - Friday 16th of December 2016

Rest of the World - Thursday 15th of December 2016

 

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UK Standard - £2.95 (2 - 3 Working Days)

UK Free Standard - On all orders over £25 - (2 - 3 Working Days)

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European Standard - £6.95 (3 - 5 Working Days)**

European Free Shipping - On all orders over £50 - (3 - 5 Working Days)**

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Rest of the World £9.95 (5 - 7 Working Days)**

Rest of the World Free Shipping - On all orders over £75 - (5 - 7 Working Days)**

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*Orders must be placed before 2pm between Monday to Thursday (Saturday Delivery not Guaranteed).

**If an item is returned to us by your local customs office, we can provide a refund minus any postage costs we have incurred. If an item is seized by your local customs office, it will be your responsibility to resolve the issue.

We try our best to accommodate your wishes and to be as flexible as possible. Please email us if you have any specific requirements on: info@simplevapeco.com

Working days are defined as Monday – Friday (excluding bank and public holidays). Any orders placed after 2pm on Friday will not be processed until Monday.

UK Express & international deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card telling you where it is. When placing your order online, you can specify a different delivery address to your payment address, if this is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified. 

 

Insurance

All of our products are insured using our preferred courier(s). 

 

Returns

If you need to return or exchange an item, please email info@simplevapeco.com or use the contact form, stating your name, details, order number and reason for return.

All returns/exchanges will be made no later than 7 days from when your shipment is received.

All items purchased must be in original condition with original packaging.

The customer is responsible for all return shipping charges.

All returns will be refunded to the account used for payment.

No refund allowed for any product after 7 days.

Simple Vape Co. reserves the right to modify these terms/policies.

You agree that you will regularly check and review these terms/policies to keep informed of any changes. 

 

Faulty items.

Please send an email to info@simplevapeco.com immediately.

Maximum returned postage will only be refunded of the amount charged by Simple Vape Co London Ltd. 

 

Incorrect item

If you have been send an incorrect item please contact us immediately stating 'incorrect item'. Once we have received the incorrect item we will then arrange to get your correct order resent via next day delivery and will refund the postage.

 

Disclaimer

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